The Policies listed below have been put in place to help you have the best experience possible. If you still have questions or concerns, don’t hesitate to contact us – it would be our pleasure to assist you.
Vivi Lash Studio Guarante. We guarantee our work. If you have any concerns with the service you received, let us know within 3 days and we will fix it to your satisfaction at no extra charge. This is a policy we’re proud to offer you.
CANCELLATIONS We require 24 hours notice if you have to cancel-reschedule an appointment, with less than 24 hrs notice you will be charged a late cancellation fee of $15. We accept cancellations by phone or email or in person.
NO SHOW. Please be courteous and notify us if you cannot make your appointment.If you no-show to your appointment, You will be charged $30 to your card on file and future appointments may be denied 1st No show – Free pass as we realize this sometimes happens 2nd No show – Fee $30 must be pay in full before your next appointment. 3rd No Show – Full payment of service will be required at time of booking.
LATE POLICIES / ARRIVING LATE FOR APPOINTMENT. Please notify us if you are running late for your appointment. Failure to do so may result in your service being altered to fit remaining time available. If you are at least 35 minutes late and haven’t heard from you, your appointment will be treated as a NO SHOW and fees may apply.
WE ARE RUNNING BEHIND SCHEDULE. We respect your time, and try our best to keep our schedule running smoothly. Sometimes, we run into challenges with preceding clients that can’t be predicted. If we’re running behind, we will offer you a discount of $5 for every 10 minutes you wait.
REFUNDS. We do not offer refunds on services. We do however, offer a Guarantee on all of our services (see Guarantee Policy). If you experience an allergy and are unable to wear the eyelash extensions applied, we will remove them free of charge and may offer a voucher for another service. Please see our ‘Allergies Policy’ for more details.
ALLERGIES. If you experience an allergic reaction to any of the products used during a service, please contact us immediately for assistance in assessing the situation. If you’ve experienced allergic reactions to eyelash extensions in the past and think you may have an allergy to our products, please let us know before your appointment. A patch test can be administered prior to the appointment. Simply phone or email us with this request. *Refunds are not given for allergic reactions, however, we will remove the lashes free of charge. Eyelash adhesives contain cyanoacrylates.
Please let us know if you have any questions.
Vivi Lash Studio